Complaints

We hope you won’t have cause to complain, but if you are not happy with our service please let us know, as your satisfaction is of great importance to us, and unless we know you’re not happy we won’t be able to do anything about it. 

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Complaints Manager can give you further information.

So let us know first what you’re unhappy about by calling, faxing, writing to, or e-mailing our Complaints Manager using the contact details on the front cover of this leaflet.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaintsadvocacy services.

Patient Advice & Liaison Service

Customer Care Office

Sentinel House

Harvest Crescent

Fleet

GU51 2UZ

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

ICAS,

1st Floor, Clarendon House,

9-11 Church Street, Basingstoke,

Hants, RG21 7QG

Tel: 0845 600 8616

Email: Basingstoke.icas@seap.org.uk

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.